How do I find, change, or update my username and password?

To find your username:  

If you’ve forgotten your username, contact LoadPay Support at 1-800-850-8234 or email help@LoadPay.com. Once your identity is verified, we’ll provide your username.

To reset your password:  

  1. Go to auth.loadpay.com and click Forgot Password.  

  2. Verify your identity using MFA.  

  3. Follow the prompts to create a new password.

To update your password (without resetting):  

Log in to your LoadPay portal and click on the profile icon in the top right corner. Select Profile from the drop-down menu. From your profile settings page, follow the prompts to change your password. NOTE: You'll be required to provide your current password.

IMPORTANT REMINDER: Your LoadPay account login credentials and your Okta MFA login credentials are two separate and distinct sets of login information. Updating one does not automatically update the other.