How do I set my PIN?

Do not set your PIN until you've received your physical LoadPay card in the mail. Once received, you can set or reset your PIN at any time using one of these two easy self-service options:

Option 1: Use the LoadPay App

1. Log in to your LoadPay account.
2. Click the profile icon in the top right corner.
3. Select Manage Account.
4. Click Manage PIN and follow the prompts to create a new PIN.

Option 2: Use the Automated Phone System

1. Call 1-800-850-8234 and follow the voice prompts to set or reset your PIN.

Important Note: For your security, LoadPay Support cannot set or change your PIN for you.

If you run into any issues with either method, please contact LoadPay Support and we’ll help troubleshoot or escalate if needed.