How do I report a lost, damaged, or stolen card?

If your LoadPay debit card is lost, stolen, or damaged, you have two easy ways to report it:

Option 1: Use the LoadPay App

• Log in to your LoadPay account.
• Go to your card settings and choose Lock Card.
• Select the reason (e.g., “Misplaced Card” or “Suspicious Activity”) and confirm.
• If you locked the card yourself, you can unlock it anytime from the app.
• If LoadPay Support locked the card for you, you’ll need to contact us to unlock it.

Option 2: Contact LoadPay Support

• If you prefer, you can call or message LoadPay Support directly.
• We’ll help you lock the card and, if needed, order a replacement.
• Replacement Cards
• Once your card is reported as Lost or Stolen, we’ll automatically send a new one to the address we have on file.
• New cards typically arrive within 5–10 business days.