How do I add an authorized user / authorized signer?

To add an authorized signer to your LoadPay account, follow these steps:

1. Log In to Your LoadPay Dashboard

Click the profile icon in the top right corner to access your account settings.

2. Go to the Team Section

Scroll down to the Team section on your profile page and click the +Add button.

3. Complete the Authorized Signer Form

Fill out the form with the signer’s personal and contact details, including:

• Full name, SSN, date of birth, driver’s license info
• Ownership percentage and job title
• Email, phone number, and home address

Choose their access level:

• Card Spend with View-Only Access
• Transact with Full Access

Optional: Beneficial Owner Settings

• If the signer owns 25% or more of the business, you’ll be prompted to confirm if they should be added as a Beneficial Owner.

4. Submit the Form

Once submitted:

• The signer will receive an email to set up their login credentials (MFA required).
• A debit card will be created and shipped to the account owner (arrives in 5–10 business days).

5. Resend an Invite (if needed)

If the signer hasn’t completed setup, go to the Team section and click Resend Invite next to their name. The link expires after 48 hours.

IMPORTANT: Need to Update an Authorized Signer's Information?

Contact LoadPay Support to update details like email, phone number, or access level.